Partner Support
Need help with your Mono website, or do you have feedback? Send us a message, submit a ticket, give us feedback or find answers in our extensive help center.
Explore hundreds of tutorials
Get answers to your questions on the extensive Mono Help Centre.
Quick tips
Need a quick guide on a specific question? Maybe you can find the answer in our Quick Tip section.
Ask support
Need help with a specific question, report a bug or request a feature? Reach out to our support team directly by logging a support ticket.
Partnership across industries
Mono is dedicated to a partner-first approach. We work with reselling partners across different industries, including directories, media & publishing, hosting, telcos and more.
How to submit a support ticket
1
Access the support portal
To access Mono's service desk, simply log in at: monosupport.atlassian.net/servicedesk
The Mono Team sets all new partners up on the service desk. If you are unsure about login credentials, reach out to your team for access.
2
Select ticket type
Select the type of request you want to submit:
Technical support, Report a bug,
Suggest feature or improvement, or Billing and product questions.
3
Describe your request
Enter a thorough description of the request, include screenshots or videos.
Please also let us know which site(s) your request is in regard to.
4
Create your request
Create your request. You have the option of sharing the request with your organization or label it a Private Request, which means that it will only be visible to you.
5
We send you an email
Once you’ve created your request, you’ll receive an email with your request ID.
Share your experience with us
We would be honored if you could take a moment to share your experience with us. Whether it's a memorable interaction with our team, a positive outcome from using our product, or how our service has made a difference in your life or business, we want to hear about it! Your testimonial could help others make informed decisions about choosing Mono and the solutions we offer.